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FAQ

Frequently Asked Questions

Straight answers about scope, privacy, pricing and process — for employers, HR managers and employees.

Is this private primary healthcare?

No. PEIDoctor Occupational Health provides employer-requested occupational-health and other eligible uninsured services. It is not a private primary-care clinic and does not replace an employee's regular insured healthcare.

Who pays?

The employer requesting the assessment is billed for the service. Services are billed when used, and corporate invoicing can be arranged for Employer Occupational Health Accounts.

Does the employer receive the diagnosis?

Generally, no. Employers receive functional and occupational information relevant to the workplace question — such as restrictions, work status and duration of limitations — rather than a specific diagnosis, unless it is directly relevant to answering the occupational question.

Can the employer access the whole medical chart?

No. The scope of disclosure depends on the purpose of the assessment, applicable law, professional obligations and employee consent. Employers do not routinely receive the complete medical chart, unrelated diagnoses, unrelated medications or unrelated medical history.

Can the employer dictate the physician's conclusion?

No. The employer may define the occupational question being asked. The physician independently determines the medical answer. Clinical decisions are made independently by the assessing physician.

Does payment guarantee clearance?

No. Payment does not guarantee a particular medical opinion, clearance, restriction, referral, treatment or outcome. Findings are based solely on the physician's independent clinical assessment.

Are assessments virtual or in-person?

This depends on the type of assessment, clinical appropriateness and employee location. Our team will confirm the appropriate format when a referral is reviewed.

How quickly can an assessment occur?

Timelines depend on physician availability and the nature of the occupational question. Most employers hear back about scheduling within one business day of submitting a request.

Do you serve employers outside PEI?

PEIDoctor Occupational Health currently serves Prince Edward Island employers. The service is designed to expand across Atlantic Canada, and additional provinces will be published here as they become available.

What if we only need a medical form?

Employer and employee medical forms are completed and reviewed through our partner service, Form5.ca, rather than through the occupational assessment process described on this site.

Still Have a Question?

Call our team directly, or send us your occupational question through the contact form.

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